Refunds & Returns

Last updated: October 9, 2026

Every Pocket Palz order is custom-made from your photos and designs, so we can’t accept returns for change of mind. We do want you to love your cards, and we’ll make it right if something goes wrong on our end.

We’ll reprint or refund if…

• your cards arrive damaged or bent in shipping,
• there’s a printing or cutting defect (for example streaks, misaligned cuts, or missing cards),
• we sent the wrong design or the wrong quantity, or
• your parcel is lost in transit.

Choose between a free reprint or a refund to your original payment method.

How to ask

Email info@pocketpalztc.com within 14 days of receiving your order (or of the expected delivery date, for lost parcels) with your order number and clear photos of the problem. We’ll reply within 2 business days.

What isn’t covered

• Changes of mind or ordering the wrong pack size.
• Typos or mistakes in the text, names or photos you submitted and approved.
• Low-quality or blurry results caused by a low-resolution uploaded photo.
• Small colour differences between a screen and print.
• Delays or failed delivery caused by an incorrect or incomplete shipping address.

Cancelling an order

Email us as soon as possible. If your cards haven’t gone to print yet, we’ll cancel and refund in full. Once printing has started we can’t cancel.

Refund timing

Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.